At Booked & Staffed, we give your business the support system it needs to thrive — so calls are answered, jobs are booked, and customers keep coming back. You focus on the work you love, we handle the rest.
How Can
We Help You?
Struggling to Keep Up with Calls and Leads?
We make sure every customer gets a fast, friendly response and is booked without delay... so you’re the business that wins their trust (and their business).
Finding It Hard to Hire and Keep Great People?
When new work is coming in, you need the right people in the right roles. We help you attract, onboard, and keep reliable team members, so you’re never turning down jobs because you’re short on staff.
Want More of the Right Customers Coming to You?
Instead of chasing everyone, we focus on helping the right people find you when they’re ready to buy — so your pipeline stays full and your calendar stays busy.
Services Offered:
Customer Service Training
Customer Service Training
Your customer service rep sets the tone for the entire customer experience. Let’s create a personalized approach that empowers your sales team and turns leads into loyal fans.
Back Office Operations
Back Office Operations
Feel like your systems and processes are missing? Let’s fix that by augmenting your current tools so information flows smoothly across your business.
SOP Development
SOP Development
Do you know every step of the customer journey? Does your team? If not, let’s build your SOPs together.
Inbox Management
Inbox Management
Why are you spending hours each day in your inbox, let us organize, optimize, draft your responses.
Reputation Management
Reputation Management
Let's create a process for gathering 5 star reviews, responding to customer complaints, and helping customers feel seen and heard.
Social Media Management
Social Media Management
Get more clients from social media through consistent posting and group monitoring.
Invoice Management
Invoice Management
Unpaid invoices can hold your business back. Let us build systems that keep your invoicing accurate and up to date.
Referral Follow-Up
Referral Follow-Up
Let's create a process for tracking referrals, following up promptly, and turning warm leads into new business.
Done-for-You Back Office
Done-for-You Back Office
We handle the day-to-day admin and operational tasks behind the scenes, so your business runs smoothly and you can stay focused on growth.
Know you need to organize your back office but not sure where to start? Schedule your free Back Office Audit and get actionable next steps.
Services Offered:
Customer Service Training
Customer Service Training
Your customer service rep sets the tone for the entire customer experience. Let’s create a personalized approach that empowers your sales team and turns leads into loyal fans.
Back Office Operations
Back Office Operations
Feel like your systems and processes are missing? Let’s fix that by improving your current tools so information flows smoothly across your business.
SOP Development
SOP Development
Do you know every step of the customer journey? Does your team? If not, let’s build your SOPs together.
Inbox Management
Inbox Management
Why are you spending hours each day in your inbox? Let us organize, optimize, draft your responses.
Reputation Management
Reputation Management
Let's create a process for gathering 5 star reviews, responding to customer complaints, and helping customers feel seen and heard.
Social Media Management
Social Media Management
Get more clients from social media through consistent posting and group monitoring.
Invoice Management
Invoice Management
Unpaid invoices can hold your business back. Let us build systems that keep your invoicing accurate and up to date.
Referral Follow-Up
Referral Follow-Up
Let's create a process for tracking referrals, following up promptly, and turning warm leads into new business.
Done-for-You Back Office
Done-for-You Back Office
We handle the day-to-day admin and operational tasks behind the scenes, so your business runs smoothly and you can stay focused on growth.
Want to learn more? Book a discovery call
How We Compare
Booked & Staffed
Marketing Agencies
Booked & Staffed
vs
Marketing Agencies
Affordable Done-For-You solutions
DIY for similar pricing
Take tasks off your plate immediately
No done-for-you tasks
HR, customer service, and marketing combined
Marketing only
Full customer journey, start to finish
Leads only
We help hire and train
No team help
Live people answering your incoming calls
No live services
Built to scale for the long term
Short-term income spikes
We give you back your weekends
Weekend catch-up
You work fewer hours and grow
Growing adds to your to-do list
Simple checklists (SOPs) make quality better
No playbooks for your team
Our Back-Office Solutions: Get Your Time Back
Plan Details
Our plan includes a one-time $499 setup fee for onboarding and system integration. No long-term contracts required.
Starting At
$599/m*
Dedicated Phone Answering Service
Missed Call Rescue System
Online Appointment Booking
Automated Appointment Reminders
Social Media Management
Reputation Management
Inbox Management
Website with Blog and Content Updates
Invoicing & Payment Collection
Personalized Quotes & Estimates
Payroll Management
Bookkeeping
Hiring and Onboarding Support
CEO Dashboard
No contracts - cancel anytime
*Live phone answering, payroll, hiring,
bookkeeping, and inbox management may have additional fees
Service Details
For less than the cost of a typical minimum wage employee you, you get...
Dedicated Phone Answering Service - Personalized phone system with live support.
Missed Call Rescue System- Every missed call instantly gets a text back so you never lose a hot lead.
Online Appointment Booking - We book qualified leads directly on your calendar.
Automated Appointment Reminders - We set up and manage automated SMS/email reminders to clients to dramatically reduce no-shows.
Dedicated Account Manager - One point of contact who knows you and your business.
Quarterly Strategy Call - A dedicated call to review progress and plan for the quarter ahead.
Social Media Management - 12 posts per month including video, stories, carousels, and images
Reputation Management - We actively request reviews from happy clients and professionally respond to all new reviews on Google.
All Inbox Management - We monitor and respond to inquiries from your Email, Facebook, and Instagram DMs.
Website with Blog and Content Updates - We'll create and keep your site fresh by adding new photos to your gallery, updating service descriptions, adding monthly blog posts, and posting seasonal promotions.
Detailed Monthly Report - Summary of incoming calls, appointments booked, leads generated, social media growth, and top-performing posts.
Invoicing & Payment Collection - We create and send all quotes and invoices, track payments, chase overdue bills.
Personalized Quotes & Estimates - Prepare professional PDF/online quotes based on your parameters.
Payroll Management - Calculate hours, process payroll for employees/contractors.
Hiring and Onboarding Support - Write job posts, collect applications, pre-screen candidates, and onboard new hires.
Bookkeeping - Keep track of cash flow and financials.
CEO Dashboard - A comprehensive monthly report covering financials, marketing, and operations KPIs.
About Us
Booked and Staffed helps small and growing businesses run smoother. After years of working with many companies, we saw the same problem: business owners spent too much time setting up the same tasks over and over. That time should go to real growth.
Our mission is simple: free your team from busywork so you can grow your people, keep customers longer, and win new clients.
The result: fewer mistakes, faster days, happier customers, and steady growth—without hiring a big staff. We make work lighter so you can focus on what you love.
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